Returns
Before you buy:
We want you to be 100% happy with your purchase. We are staffed with industry experts that can help you select products that fit your needs. Call us at 301-946-8808 to speak with an expert. We love hearing from customers and want to help!
Easy return policy:
We understand that sometimes purchases don’t work out as planned. So, our return policy is simple — You have 30 days from the date that you receive your item to return it to us in the same condition you received it in.*
To Return an Item:
1. Get a Return Authorization (RA). Fill out the form (click here) or call us (301-946-8808) to get a return authorization (RA Number). Please indicate why you would like to return the item and if you would like an exchange or a refund.
2. Ship the item back to us in the original condition to the address below. Please include a copy of your packing list or receipt inside the box. Be sure to pack the return so that items are not damaged in transit (see tips below).
Mail Returns To:
Podcast Returns c/o Chuck Levin's
[RA Number]
11151 Veirs Mill Road
Silver Spring, MD 20902
For Order Issues:
If there is a problem with your order, please contact us immediately at 301-946-8808 so that we can resolve it.
More Information:
Returns must be made within 30 days of the delivery or receipt date. Once received, please allow 2-4 business days to process your return.
To qualify for a refund, returned items must be in the exact same condition that you received them in. A restocking fee may be assessed if items are not returned in their original condition. We reserve the right to refuse returns for items with excessive wear or use. We allow returns in-store with your original receipt or packing list.
If your order originally shipped with free shipping, the shipping cost will be deducted from your refund. Return shipping is at the buyer's expense. Please note that the return shipping deduction will be based on current shipping rates and may be different than the original outbound shipping rate.
We suggest using a shipping service with tracking information and insurance. We are not responsible for packages that do not deliver to us or packages that deliver damaged. It is the customer's responsibility to pack the return so that it is not damaged in transit.
*These items cannot be returned:
Items that contact the ears or mouth (opened headphones, microphones, in-ear monitors, etc), opened media (books, DVDs, CDs, Software, hard drives, flash drives, master tape, etc.), special order items, some discontinued items, items that are specified as “final sale”, and large oversized items (freight).
Click here to see our full return policy.